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Effective Date: 01/06/2026
Website: https://centralsdg.com/
Company/Brand: SDG - Sky & Derminet Group
This Shipping & Delivery Policy explains how SDG - Sky & Derminet Group (“SDG”, “we”, “us”, or “our”) handles shipping, delivery, order fulfillment, delivery fees, delivery timeframes, and related logistics matters for products purchased through our website, platform, service center, e-commerce channels, CRM platform, or official sales channels.
By placing an order with SDG, you agree to this Shipping & Delivery Policy.
This policy applies to physical products sold or fulfilled through SDG, including but not limited to:
This policy does not apply to services that do not require physical delivery, such as clinic appointments, consultations, online courses, digital content, service bookings, or membership access. These may be subject to separate service, booking, cancellation, or refund policies.
SDG may offer delivery within Thailand and, where available, international delivery to selected countries.
Delivery availability may depend on:
If a product cannot be delivered to your location, we will notify you as soon as possible.
Orders are normally processed after payment has been successfully confirmed.
Estimated processing time:
Orders placed on weekends, public holidays, or outside business hours may be processed on the next business day.
During campaign periods, product launches, major promotions, or unexpected high order volume, processing time may be longer than usual.
Estimated delivery time may vary depending on the destination, courier service, and product availability.
General delivery estimates:
Delivery times are estimates only and are not guaranteed. Delays may occur due to courier delays, weather, holidays, customs clearance, incorrect address, force majeure, or other circumstances beyond our control.
Shipping fees may be calculated based on:
Shipping fees will normally be shown before checkout or order confirmation.
SDG may offer free shipping under specific conditions, such as minimum order value, campaign period, selected products, selected regions, or membership benefits.
SDG may use third-party courier companies, logistics providers, postal services, local delivery services, or partner delivery services to fulfill orders.
Available delivery methods may include:
Delivery options may vary by location and product type.
Once your order has been shipped, we may provide tracking information through email, SMS, LINE, customer account, CRM notification, or other available communication channels.
Customers are responsible for monitoring tracking updates and ensuring that someone is available to receive the package.
If tracking information is not available or is delayed, please contact SDG Customer Support for assistance.
Customers are responsible for providing accurate and complete delivery information, including:
SDG is not responsible for failed delivery, delay, loss, additional charges, or return shipment caused by incorrect, incomplete, outdated, or unreachable delivery information provided by the customer.
If a package is returned to SDG due to incorrect address, failed delivery, or customer unavailability, the customer may be responsible for additional shipping fees.
If the courier cannot deliver the package because the recipient is unavailable, unreachable, refuses delivery, or the address is incorrect, the courier may attempt re-delivery according to its own policy.
If re-delivery fails and the package is returned to SDG, we may contact the customer to arrange another delivery.
Additional shipping fees may apply.
If the customer does not respond within 7 days, SDG reserves the right to cancel the order, hold the package, issue store credit, or handle the order according to our Returns & Exchanges Policy.
Customers should inspect the package and product as soon as possible after delivery.
If the product is damaged, defective, incorrect, incomplete, expired, or missing, please contact SDG Customer Support within 3 days from the date of receipt.
Please provide:
After verification, SDG may provide replacement, exchange, refund, store credit, or another appropriate solution in accordance with our Returns & Exchanges Policy.
If Cash on Delivery or COD is available, customers must prepare the correct payment amount and receive the package according to the courier’s process.
For COD orders, customers should inspect the package according to the courier’s allowed inspection procedure, where available.
If the goods are incorrect, defective, damaged, or unordered, customers should notify SDG and/or the courier as soon as possible and provide evidence such as photos or videos.
COD availability may depend on product type, delivery area, courier service, campaign conditions, and customer order history.
Some products may be subject to shipping restrictions due to laws, courier policies, safety requirements, temperature sensitivity, customs rules, product ingredients, or destination-specific regulations.
Restricted products may include, but are not limited to:
If a product cannot be shipped to your destination, SDG will inform you and may cancel or modify the order.
Where international shipping is available, customers are responsible for ensuring that the product can be legally imported into the destination country.
International customers may be responsible for:
SDG is not responsible for delays, seizure, rejection, additional charges, or return caused by customs authorities or destination country regulations.
International shipping fees, duties, and taxes may not be refundable unless otherwise required by law or clearly stated by SDG.
An order may be considered delivered when the courier tracking system confirms delivery to the address provided by the customer, or when the package is received by the customer, representative, building staff, receptionist, security staff, family member, or other person at the delivery address.
SDG is not responsible for loss, theft, or damage after confirmed delivery, unless the issue is caused by SDG’s error or required by applicable law.
Customers should provide a secure delivery location and monitor delivery status.
For pre-order or backorder products, estimated shipping dates will be shown on the product page, campaign page, invoice, or order confirmation where possible.
Estimated dates may change due to supplier delays, import delays, production delays, logistics issues, customs clearance, or other external factors.
If there is a significant delay, SDG may notify the customer and offer options such as waiting, changing the product, receiving store credit, or canceling the order according to applicable conditions.
If an order contains multiple products, SDG may ship items separately depending on product availability, warehouse location, partner fulfillment, or courier requirements.
In such cases, customers may receive more than one package and more than one tracking number.
Additional shipping fees may apply only if clearly stated before order confirmation.
Some products may be shipped directly by SDG partners, merchants, clinics, suppliers, or affiliated businesses.
Partner-fulfilled orders may be subject to the partner’s own delivery schedule, packaging standards, courier selection, and delivery conditions.
SDG will assist with customer support and coordination where possible, but some delivery matters may depend on the relevant partner or logistics provider.
Delivery delays may occur due to:
SDG will make reasonable efforts to assist customers, but we are not liable for delays caused by third-party couriers, customs authorities, or events outside our reasonable control.
If you have questions about shipping, delivery, tracking, failed delivery, or damaged packages, please contact us.
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